90 days for most items (120 with a Kohl's Card). Electronics, watches and mattresses: 30 days.
The basics
Holidays
Purchases Oct 4 – Dec 30, 2026 can be returned through Jan 31, 2027, including electronics, watches, jewelry and mattresses. Sephora at Kohl's: purchases from Oct 30 only.
How
Free at any Kohl's store, with or without a receipt. Online orders can also go back by mail, but you pay the postage.
Refund timing
About 7 days to your card in store. Mail returns take 7–10 days after Kohl's receives them.
Can't be returned
Beverages, trading cards and blind-box toys
Opened breast pumps and accessories
The catch
No receipt and no record? You get store credit at the lowest sale price from the last 13 weeks.
Store purchases can't be mailed back. Exchanges are in store only.
The clock starts on the ship date for online orders, not the delivery date.